FAQ

Account

  • What does the message "acc_email_exists" mean?

    You ordered a license and received the following message: “acc_email_exists.”

    In this case, a Unipark account linked to your email address already exists. Because the email address for each account must be unique (i.e. it can only be present once within the system), you need to order a new license using a different email address, or change the email address linked to your existing account.

    If you don’t need an additional license, please check your existing access and cancel the additional order using the cancel button in the order confirmation area. Otherwise you will receive an additional invoice. If you have not received an order confirmation email, please check your SPAM folder. If you don’t find the email here either, please contact our payment provider, Cleverbridge.

  • I can’t log in any more - why could that be?

    There are a number of reasons why your account may have been deactivated: 1. Your license has expired, because you didn’t reorder your invoice, previously paid for via Paypal, after the migration to the new payment system supplied by our partner, Cleverbridge (as described in the email we sent you). -> Please contact the Unipark Team via the contact form. 2. Your license has expired because the person who ordered it has cancelled it. -> Please contact our partner Cleverbridge. 3. Your license has expired because the invoice was not paid within the required timeframe. -> Please contact our partner Cleverbridge. 4. Your license was not renewed by your account manager. -> Please contact your (internal university) license manager.

  • How do i renew my license?

    All Unipark licenses are issued on a subscription basis and are renewed automatically when they expire if they are not cancelled. There is no cancellation notice period.

  • How do I cancel my license subscription?

    You can cancel your license by clicking on the cancellation button that you will find in the order confirmation email you received after you ordered your license. Alternatively, you can also cancel your subscription via our payment partner, Cleverbridge.